Theater Closure FAQs
Our theaters will be closed until such time as we get approval from city, state, and federal elected officials to re-open. The FLC team is continuing to monitor the rapidly evolving situation and will post updates as they become available.
Check our Media Center for the latest podcasts, videos, and other great content. Subscribe to the Film at Lincoln Center Podcast on iTunes, SoundCloud, Spotify or Stitcher and to our YouTube channel for our extensive archive of Q&As, interviews, trailers, and more. We also encourage you to visit the Film Comment website for podcasts, reviews, long-form essays, filmmaker interviews, and much more.
Film at Lincoln Center is a nonprofit organization. Our efforts are made possible in part by the generous support of our Members, Patrons, Board members, and audience members. These are challenging times for nonprofit arts organizations like ours—we need your help more than ever to ensure our vitality and ability to continue providing the best in cinema from around the world. If you would like to support us, the best way to do so is donate here or join our membership community. Donations are fully tax-deductible.
As with all nonprofit organizations, Film at Lincoln Center relies on contributed income, and today your help is more important than ever before. With our theaters closed, our only source of income during this time period is through donations. The Emergency Fund will help offset many of FLC’s very real ongoing expenses as we manage the daunting path to reopening. These expenses include payroll, health and other insurance, rent, and utilities, among other essential operating costs. Your contributions will help ensure that when we return, we can continue to provide you with the unparalleled quality of cinematic programming made possible through your generosity. 100% of all donations to the FLC Emergency Fund go directly to supporting Film at Lincoln Center at this crucial time and are fully tax-deductible. Consider making a donation today here.
Yes, we are exploring all avenues to ensure Film at Lincoln Center can survive this crucial time period and reopen when the time comes. All of the nation’s nonprofit arts institutions will receive only one-tenth of 1% in assistance from the current federal stimulus bill. While we are extremely grateful for this support, even when coupled with other active COVID-19-related opportunities offered by foundations and other funders, these potential funds represent a very small fraction of what is required. It will take time for the government and other institutions to disburse these funds, and nothing is guaranteed. Your support is especially critical right now.
If you are interested in a Film at Lincoln Center membership, you can still support us by joining today as a new member, giving a gift membership, or by renewing your existing membership early. Learn more about joining our membership community here. All sources of income, memberships included, go directly to helping Film at Lincoln Center navigate these difficult times.
Every donation to the FLC Emergency Fund goes directly to our bottom line, and we are grateful to anyone making a gift of any size that is meaningful to them.
Yes! We've teamed with distributors to present select new releases at home. Your digital screening purchase will support FLC and help us in our mission to remain a vibrant center for cinema culture once this turbulent period is behind us. See the list of available films and how to get virtual tickets here. These offers are for a limited time only.
Every film released in our Virtual Cinema is available through the individual distributor's websites and streaming services. The link to rent and view the film will take you to their website, but a portion of your virtual rental will help support FLC. If you are having technical issues, please visit the respective film page and browse the links to the distributor FAQ and contact information.
All ticket holders have been contacted with details about the FLC ticket policy. The available options are: receiving a digital gift certificate for the value of your ticket(s) for use at a future FLC screening; receiving a full refund; making a donation to FLC for the value of your ticket(s). If you did not receive an e-mail, please first check your spam folder and then contact email@example.com with your event information and order number. Due to high traffic, please allow up to three business days for a member of our team to be in touch. If you purchased your ticket(s) in person at the box office, please hold onto your ticket(s) and we will honor all refunds and exchanges in person as soon as our theaters reopen.
Thank you for your Gala ticket purchase. The Gala is our largest and most significant fundraiser each year. The Gala will be rescheduled in the fall of this year, and we will share additional information as it becomes available. All ticket holders have been contacted with ticket policy details. The available options are holding on to your ticket(s) for the rescheduled Gala; a complete refund; or making a donation to FLC for the value of your ticket(s). If you did not receive an email, please first check your spam folder and then contact firstname.lastname@example.org with your order number. Due to high traffic, please allow up to three business days for a member of our team to be in touch.
A digital gift certificate will be sent to the email address associated with your order. This gift certificate will be equal to the value of your order and may be redeemed either online or in person at the box office when our theaters reopen. All ticket holders have until April 17th, 2020 to indicate if they would prefer to donate their tickets or a refund in lieu of the gift certificate. Gift certificates will be delivered by April 31st. If you have not received your gift certificate by then, please contact email@example.com. How to use your digital gift certificate:
- Log in to your account.
- Add the desired screenings to your cart and select “Check Out.”
- Once you are in the Payment window, scroll down to “Apply Gift Certificate” and enter your Gift Certificate number exactly as it appears. Then select “Apply Gift Certificate,” which will subtract the gift certificate value from the current cart total. Finally, select “Submit.”
- If there is a balance left, you will be prompted to enter additional payment information. Once you apply that payment, your order is complete.
While all donations are tax-deductible, only donations valued at $250 or more are eligible for a formal acknowledgment letter. Please consult with your tax professional. If an acknowledgment letter is recommended, please contact firstname.lastname@example.org. If you are a Member ($85-$500) or Patron ($1250+), please contact your specific membership department: email@example.com or firstname.lastname@example.org.
ND/NF (originally scheduled for March 25-April 5) has been postponed and the 46th Chaplin Award Gala honoring Spike Lee (originally scheduled for April 27) will be rescheduled for later this fall. Additional information regarding new dates for both events will be communicated in the coming weeks.
Your membership will be extended for two months to ensure that you can get the most out of your ticket discounts. We’ll also be providing members-only perks during this time, including something exciting with The Criterion Collection. Stay tuned for more details, and head over to the Member Corner here for benefit reminders and updates.
While our programming is suspended for the time being, our team is still available to answer your questions and address your concerns. Please contact your specific membership department (see below), and someone will respond within two business days:
- Members ($85-$500): email@example.com
- Patron ($1,250 and above): firstname.lastname@example.org
- New Wave (membership group for film lovers in their ’20s and ’30s): email@example.com
- For ticketing, please contact firstname.lastname@example.org.
- For customer service or general inquiries, please contact email@example.com.
- For membership, please contact your specific membership department:
Like many nonprofit arts organizations responding to the impact of the ongoing COVID-19 pandemic, our parent organization Film at Lincoln Center (FLC) has had to respond quickly and develop an intensive plan to ensure the future viability of both FLC and, by extension, Film Comment. In March, the organization initiated across-the-board salary cuts, furloughs, layoffs of some full-time staff and all part-time theater staff, and other budget and program cuts. Due to the indefinite nature of Film at Lincoln Center’s current closure, all programs of the organization have been suspended, including Film Comment. Learn more and read the full statement here.
Yes. Select outdoor spaces such as Josie Robertson Plaza and Hearst Plaza are open to the public for passive use. This is a limited reopening with designated entrance points and without any assembled crowd or audience. Appropriate distancing and a facial covering will be required of all who enter. Hours will generally be 9:00 a.m. through 9:00 p.m. for Josie Robertson Plaza and Hearst Plaza and 7:00 a.m. through 9:00 p.m. for Damrosch Park. See a map here.